Do you support customers using spreadsheets and email? TOPdesk Lite helps you do everything in a single tool. Easily process requests and tickets, register assets, and track your progress with clear reports. The result is a sweet customer experience from day one.Get started for free
Whether you receive requests by phone, email or face-to-face, TOPdesk lets you register and process all your tickets in one place. Helping customers will become more efficient and fun.
Save time and prevent problems by registering all your assets in a single database. Easily see which assets you have, who uses them, and when they need replacing.
Self-reliant customers are happier customers. The Self-Service Portal gives customers 24/7 access to answers in your knowledge base, and lets them log and track their own tickets.
Visualize your service desk’s performance with clear reports and KPIs, and immediately see where you can step up your service delivery.
Increase self-help by publishing FAQs and standard solutions, helping you reduce the number of repetitive questions for your help desk.
TOPdesk Lite start at CAD 15 per month for Ticket Management, CAD 30 for the Self-Service Portal and CAD 40 for Asset Management. These are prices per agent. For example: if your plan includes Ticket Management and the Self-Service Portal for 2 agents, you’ll pay CAD 90 per month.
TOPdesk Lite is fully web-based. The only thing you need to use TOPdesk Lite is an internet connection and a browser.
TOPdesk Lite is invoiced monthly. Contact us if you want to change your billing details.
It takes one week to prepare your TOPdesk environment. In practice, your environment will be ready sooner.
We’d hate to see you go, but if you’re set on cancelling your subscription you can send an email to email@example.com. If your environment isn’t working well, please call us or send an email, and we’ll help you as soon as possible.
Do you want to cancel and are you authorized to sign? Your TOPdesk Lite subscription can be cancelled monthly.
You can download your TOPdesk Lite database if you like. TOPdesk won’t save your data longer than needed, and won’t share your data with third parties.
TOPdesk Lite is an entry-level solution for relatively small organizations. If you’ve got a TOPdesk Lite subscription, but need more functionalities, then perhaps TOPdesk Professional or TOPdesk Enterprise is more suitable for you. Check out the Professional and Enterprise functionalities here.
You can change your TOPdesk subscription at any time. How? Send an email with your wishes to firstname.lastname@example.org and we’ll contact you to change your subscription.
Interested in the pricing for Professional and Enterprise? Send an email to email@example.com or call your account manager.
Yes, you can easily register spent time per ticket.
If you use TOPdesk Lite’s Self-Service Portal, then colleagues or end users who have logged a ticket can check the status of these tickets. Has the ticket status changed? Then you can automatically inform the caller.
You can, but we’d advise against it. You can’t create operator groups in TOPdesk Lite, meaning you can’t secure your department’s details. This is possible in TOPdesk Enterprise and Professional.
Yes, TOPdesk Lite can read out one inbox. TOPdesk Lite automatically creates tickets of all messages sent to the specified email address. Emails with call numbers are registered in the current call, meaning you no longer have to copy email manually.